Practitioner FAQ
The questions clinicians ask us most often, with the honest answers.
It listens (ambient transcription on-device), produces a structured note in the style you've set up (SOAP, BIRP, HPI), surfaces clinical reminders + differentials based on what's being said, and pre-fills the relevant guideline-backed checklist. You stay in the room, talking to the patient, while the note writes itself.
SOAP, BIRP (mental health), HPI, and free-form templates. Each is configurable per clinician — choose your preferred level of detail, whether to include codes, whether to surface red flags inline, and whether to draft differentials. Settings travel with your account across devices.
Only if they want their own app. Most consults work without — you just press Start session and MedMETs records and structures the note. The patient app is for connected workflows: pre-consult triage, sharing their vitals + medications, and booking follow-ups themselves.
GPMP (AU MBS 721), NHS QOF (UK), CMS Chronic Care Management (US), plus international WHO-aligned templates as fallback. You don't pick a country — the system reads the patient's locale and renders the relevant plan + claim codes.
No — MedMETs produces evidence-backed suggestions with citations. The clinician makes every decision. Recommendations are flagged with the source guideline (NICE, RACGP, BMJ Best Practice, USPSTF) so you can verify in one click. The system explicitly never recommends a specific dose or dose change.
Patient data lives in your region's nearest Supabase region (e.g. ap-southeast-2 for AU). Audio for transcription processes on-device when possible, with cloud fallback only for long sessions. PHI is encrypted at rest + in transit.
Work for HIPAA, SOC 2 Type II, ISO 27001, and GDPR alignment is in progress. We publish updates as each milestone lands on the Certifications page. We don't claim certifications we don't hold — every status pill in our marketing reads 'In progress' until the attestation drops.
We export to PDF + structured JSON today. EHR-specific connectors (Best Practice, Medical Director, Genie, Epic, Athena) are in the integration roadmap. If your EHR has an open API, drop us a line and we'll prioritise it.
Per-clinician monthly subscription with no per-consult charges. Clinic and enterprise plans bundle multi-seat + SSO + audit log access. See the Pricing page for current rates by country.
Yes — request a demo on the Contact page and we'll set you up with a fully functional sandbox account loaded with demo patients for two weeks. No card needed.
You do. Notes are part of your patient's medical record under your jurisdiction's record-retention rules. We don't claim any rights to clinical content. The platform processes it, stores it under your access, and stays out of the way.
Press Pause on the session controls and the audio stream is dropped immediately — nothing transcribed, nothing stored. You can also manually edit any generated note before signing off.
Still have a question?
Drop us a line — we read everything that comes through the contact form.